Policies

Payment and Privacy

We accept checks, money orders and cash. Please make all checks or money orders payable to Jacob International. No information will be shared with a third party.

Shipping

All U. S. orders will be shipped via USPS Priority mail with delivery confirmation. Shipping and handling is a flat fee of $7.00 per order. Since many of our items are handmade, please allow 3 weeks for delivery. (If you need to rush an order, please contact us via e-mail and we will work with you to meet your delivery date. Rush fees may be charged.) To ship to more than one address, you will need to place separate orders. If an item is no longer available, you will be notified via e-mail.

Returns

We will accept returns within 14 days of receipt of the ordered item. Once the item is returned to us in its original condition, we will issue a refund by check for the original purchase. We do not refund any shipping costs. Please contact us via e-mail at jacobintl.org for an authorization number. You must have an authorization return number to obtain a refund for your purchase.